1. Acceptance of these terms
By creating a DetailSlate business or client profile, booking through the Service, or otherwise using the Service, you agree to these Terms of Service. DetailSlate L.L.C. ("Company," "we," "us," or "our") operates the DetailSlate service; "you" refers to the person or business using it.
Creating login credentials does not by itself create a DetailSlate business or client profile. Profile setup and access to account features require acceptance of these Terms and acknowledgment of the DetailSlate Privacy Policy.
If you do not agree to these Terms, do not complete profile setup, book, or otherwise use the Service.
2. What DetailSlate provides
DetailSlate operates as a marketplace and technology platform for appointment-based service businesses and their clients. Clients and businesses can browse and compare service providers, while businesses use DetailSlate to manage services, availability, locations, customer records, bookings, job photos, communications, customer payments, payouts, referral rewards, resource-usage reporting, and optional integrations such as Google Calendar.
DetailSlate is not itself the service provider for any business listed on the marketplace. We are not a party to the agreement between a business and its customer, and we do not guarantee that a booking, service, customer, or payment will be completed.
A business that provides services at a customer's home or other property is responsible for obtaining permission to enter and perform the work, using appropriately qualified personnel, and maintaining insurance, licenses, and permits required for its services and locations. The business—not DetailSlate—is responsible for property access, safety, damage, and injury arising from the service. DetailSlate does not provide insurance or verify a business's coverage.
3. Customer terms and acknowledgments
This section applies to customers who create a client account, book as a guest, book while signed in, or pay through DetailSlate for a service business. Your service relationship is with the business, not DetailSlate. The business sets its services, prices, availability, cancellation rules, and other service policies.
DetailSlate provides discovery, booking, record, communication, and payment technology. We do not perform, supervise, or guarantee the quality or safety of any service. Questions about a service, booking, cancellation, refund, or result must be resolved with the business.
A business may require a security deposit to confirm a booking. The booking page and checkout show the refund window selected by that business. The window begins after successful payment confirmation; once it closes, the deposit is non-refundable unless applicable law or the business's disclosed policy requires otherwise. Section 5E requires a full refund when the business cancels the booking, regardless of the refund window. Customer cancellations and no-shows are handled under the business's disclosed policy and applicable law. Applicable platform and Stripe processing fees, including how refunds treat processing costs Stripe retains, are described in Section 6 and shown before payment.
You may pay a remaining balance through DetailSlate when the business offers that option, subject to the fees shown at checkout, or pay the business directly if the business offers that choice.
You must provide accurate contact and, when requested, vehicle information. You must be at least 18 years old to create a client account or book independently; a minor may only be booked by a parent or guardian using their own account.
DetailSlate may send transactional booking confirmations, reminders, receipts, cancellation or rescheduling notices, and other appointment-related service messages. We send these appointment-related SMS messages through Twilio only when you have expressly enabled text notifications for the relevant business in the customer notification preferences available in the Service. A phone number or a choice of contact method by itself is not SMS consent for appointment-related messages. This opt-in applies to appointment-related messages and does not control the separate AI Phone missed-call customer-care feature described in Section 5C. Appointment-related texts are delivered using the Twilio sender number configured for DetailSlate notifications; that number may be shared across businesses and may not be owned by the selected business. AI Phone missed-call messages, when enabled by the business, use the business-specific DetailSlate-managed number described in Section 5C. These service messages are not marketing, and consent to appointment-related SMS is not a condition of purchasing a service. Message frequency varies with service and appointment activity; message and data rates may apply. Reply HELP for help or contact support@detailslate.com. Reply STOP to opt out of text messages from the sending number. SMS and email preferences are independent: opting out of texts does not stop email notifications, and opting out of email does not stop texts you separately enabled. Transactional email may be sent through Resend from no-reply@detailslate.com. Promotional or announcement email or text messages, when available, require separate channel-specific marketing consent and include an unsubscribe link or STOP instructions.
DetailSlate may share the contact, booking, and relevant client-record information you provide with the business you choose so it can provide the service. The DetailSlate Privacy Policy explains these practices.
3A. Reliance on reminders and notifications
DetailSlate may send appointment reminders and other notifications as a convenience, but delivery is not guaranteed. Email or text delivery can fail or be delayed due to factors outside our control, including carrier filtering, incorrect contact information, or provider outages. You are responsible for tracking your own appointments and should not rely solely on a reminder notification.
DetailSlate is not liable for a missed appointment, late cancellation fee, or other consequence resulting from a reminder that was not delivered or was delivered late.
4. Eligibility and your account
You must be at least 18 years old and legally able to enter into these Terms. You are responsible for providing accurate information, protecting your login credentials, and all activity under your account.
A business account may be used only for the business it represents. You are responsible for ensuring that your staff and contractors use the account lawfully and follow these Terms.
4A. Account transfer and business ownership changes
A business account is not transferable to a new owner or operator without DetailSlate's prior written consent. If a business is sold, merges with another business, or changes ownership, the current account holder must notify DetailSlate before access is transferred.
DetailSlate may require verification of the new owner's identity and authority before permitting a transfer, and may decline a transfer request at its discretion. Until a transfer is completed and confirmed by DetailSlate, the original account holder remains responsible for the account.
5. Fees and billing
The DetailSlate business subscription renews monthly at the base-plan price shown before checkout. Each additional employee added to a business account is billed at the per-member price shown before checkout and in the account's billing settings.
Business access begins with the trial and price shown during signup. A subscription renews automatically at the applicable price until cancelled.
Your monthly business subscription and team-member seat charges are separate from fees on customer transactions. DetailSlate does not charge a percentage commission on booking value. An online security-deposit payment carries a $1.00 flat platform fee, and an online remaining-balance payment carries a $1.50 flat platform fee. Stripe processing fees are additional and the amount and payer are shown before payment. Configuring a deposit does not itself incur a fee. Stripe processing fees on your DetailSlate subscription charges are the business's responsibility; the transaction and refund rules are described in Section 6.
You may cancel your subscription at any time through your account's billing settings. Cancellation is scheduled for the end of your current billing period (no proration); you retain full paid access, and your bookings, customers, and records remain intact, through the end of that period. No automatic refund is issued for the remainder of a cancelled period. You may start a new subscription later.
If a subscription payment fails, your account enters a past-due grace period during which paid access continues while Stripe automatically retries the charge on its standard retry schedule; we will notify you at the contact information on file and prompt you to update your payment method or retry payment. Paid access, including your public booking page, is suspended only once Stripe reports that the subscription has reached a terminal state (such as unpaid or cancelled) after retries are exhausted. Your account is not deleted and your data is not lost during a grace period or after suspension for nonpayment.
DetailSlate may change subscription, add-on, or per-seat pricing at any time. A pricing change applies immediately to new signups and new add-on purchases made after the change. For a business with an existing active subscription or add-on at the time of a price change, the new price will not take effect until the later of (a) 30 days after DetailSlate provides notice of the change, or (b) the date any active redeem-code waiver or referral-program free billing cycle then covering that subscription or add-on ends. Notice will be provided through the Service, to the email address on the account, or both.
5A. Loyal Customer Price Lock
A business account earns a Loyal Customer Price Lock after maintaining 12 consecutive billing cycles as a paid business account. A billing cycle counts toward this total whether covered by a standard subscription payment or by a free monthly subscription milestone earned through the DetailSlate referral program. Free trial periods do not count toward the 12 consecutive cycles.
Once earned, the Loyal Customer Price Lock exempts the business account from future subscription price increases for as long as the account retains the badge. The lock applies to the business's base subscription and per-employee pricing at the rate in effect when the lock was earned.
A green badge appears next to the business name in the account overview once the Loyal Customer Price Lock is earned. This badge is visible only to the business account holder and is not visible to clients. Selecting the badge displays the label "Loyal Customer Price Lock."
DetailSlate reserves the right to manually award the Loyal Customer Price Lock at its discretion, including in cases where the badge is not awarded automatically due to a technical issue or other qualifying circumstances.
Loss of the Loyal Customer Price Lock. The Loyal Customer Price Lock is removed only if a business account misses a subscription payment and the subscription remains unpaid and unrenewed for 90 consecutive days. Short payment delays or lapses of less than 90 days do not affect the badge or the price lock.
5B. Referral program
DetailSlate may offer referral rewards to business accounts that refer other businesses to the platform, subject to terms DetailSlate may post or update from time to time. A business earns one free billing-cycle reward at 2 vested referrals, then another at every additional 4 vested referrals (6, 10, 14, and so on). Separately, a business earns a $100 account credit at every 10 vested referrals (10, 20, 30, and so on); both reward tracks run independently from the same cumulative referral count.
Free billing-cycle rewards apply to eligible DetailSlate subscription charges. Referral account credits may be withdrawn through the available payout process after any required Stripe verification. Rewards may be revoked if DetailSlate determines a referral was fraudulent, self-referred, or otherwise obtained in violation of these Terms.
Once a business has ever been attributed to a referral—whether the referral is in progress, converted, or vested—that business is permanently locked from attribution to any new referral, whether submitted by the same referrer or a different referrer.
DetailSlate may modify, suspend, or end the referral program at any time.
5C. AI ASSISTANT ADD-ONS
DetailSlate may offer optional AI-assisted features—including an AI Chat assistant embeddable on a business's own website and an AI Phone Receptionist that can answer calls and assist with appointment requests—as standalone AI Concierge subscriptions or as add-ons to a Workspace subscription. Each feature may be enabled or disabled independently. Workspace add-ons are billed in addition to the Workspace subscription and any applicable team-member seat fees; a standalone AI Concierge subscription does not require Workspace. Pricing, any per-team-member-seat component, and trial availability are shown in the Service before purchase and are subject to change under Section 5 above. AI-generated answers may be incorrect. The business remains responsible for reviewing AI decisions and handling requests the AI cannot resolve.
AI Phone Receptionist is offered in Entry and Standard plans. Both plans include the same receptionist capabilities; Entry includes 150 completed appointment actions per billing period and Standard includes 300. Current public monthly prices are $60 for Entry and $90 for Standard when added to Workspace, or $75 for Entry and $105 for Standard as a standalone AI feature. The Workspace subscription is a separate charge and is not included in those Workspace add-on prices. Eligible beta-locked rates may differ; the amount displayed before purchase controls. A business may change plans from AI Settings after reviewing the billing preview. Upgrades take effect immediately and may generate a prorated charge for the remaining billing period. Downgrades take effect at the next renewal, and the current plan allowance remains available through that date. Changing plans does not reset the current period's usage. Existing beta-locked prices remain subject to the Beta Partner Program terms.
Before first activation, the business must choose whether to forward calls from its existing carrier number or use the DetailSlate-managed number directly. With forwarding, the carrier number remains with the carrier and must be configured to forward calls; DetailSlate cannot answer calls that are not forwarded, and AI texts cannot be sent from that carrier number. Eligible AI texts use the separate business-specific DetailSlate-managed number and remain subject to number capability and Twilio approval. A DetailSlate-managed number is controlled by DetailSlate, is not ported to the business, and may be released after cancellation under the number-reservation period described in this section. The Service shows the selected setup and its material limitations before the first AI Phone charge.
First-activation setup remedy: If, within 14 calendar days after the business's first AI Phone charge, the selected phone setup cannot be supported or a material setup limitation was not clearly disclosed before activation, the business may contact support@detailslate.com to request cancellation of AI Phone and a full refund of AI Phone-specific charges for that first activation. Support will review the request against the disclosed setup, activation date, and billing records; refunds are not automatic. This remedy applies only to AI Phone-specific charges and does not refund or cancel Workspace, AI Chat, team seats, or other products. It is not a free trial and does not apply solely because the business later prefers a different setup when the selected setup and its limitations were clearly disclosed and are supported. Phone answering stops when AI Phone is canceled; the number remains subject to the stated reservation and release terms.
AI Phone Receptionist usage is counted only when a call successfully completes an appointment action, such as creating, rescheduling, or cancelling a booking, including a booking saved while awaiting payment or business approval, or captures a follow-up request for the business. Purely informational or routing calls, unsuccessful attempts, and calls that end without a completed appointment or follow-up action do not count toward the monthly call allowance or reload usage. A call is counted once even if it completes more than one action.
Where Twilio has approved a business's DetailSlate-managed number and the approved campaign covers the message flow the business enables, the business may enable AI receptionist texting where its number setup supports it. For carrier forwarding, the business may enable one initial customer-care text after each eligible call routed to the receptionist through its missed-call forwarding setup. When the assigned DetailSlate-managed number is used as the business's direct number, one initial customer-care text may be sent only when the receptionist does not answer (busy, failed, or no-answer); calls answered by the receptionist do not trigger a missed-call text. Both flows are subject to current campaign approval, opt-out status, and usage limits. The message comes from the business-specific DetailSlate-managed number, not the business's carrier-owned number, and may ask whether the caller wants to book, reschedule, or cancel an appointment. If the caller replies within 24 hours, the receptionist may respond to that message; if the caller does not reply, no additional follow-up text is sent. Reply STOP to opt out of further messages. General customer-initiated texting is not enabled for carrier-forwarding setups; the receptionist may answer replies to a missed-call text during the reply window. This missed-call message is separate from appointment confirmations, reminders, and other appointment-related texts, which use their own applicable opt-in flow. Texting is included with AI Phone and subject to a hard limit of 100 outbound SMS segments per business per billing period; unused segments do not roll over and no overage text is sent. Text replies do not create, change, or cancel bookings; customers complete those actions through the business's booking page. The carrier-owned number is not used to send SMS through DetailSlate.
If the business owner turns on receptionist text storage in Inbox, DetailSlate stores eligible AI receptionist and human replies, the customer phone number, and message delivery status so the owner and Inbox-authorized staff can review and manage the conversation. The owner may turn storage off or delete a conversation; otherwise, its message content is deleted 30 days after the conversation's last activity. Turning storage off stops new conversation content from being saved but does not immediately erase previously saved messages. Human takeover pauses AI replies until the business owner explicitly resumes the AI; authorized staff may read and reply only within their Inbox permissions. Replies are sent only from the assigned, approved DetailSlate-managed number, remain subject to STOP opt-outs and the shared 100-segment limit, and are not a marketing subscription. The business is responsible for its lawful use of text messaging, appropriate customer communications, and any required disclosures or consent.
When an AI add-on free trial is offered, the applicable trial length and the price that will apply afterward are shown before enrollment. Recurring billing begins when the trial ends unless the business cancels before then. Turning off future trial offers does not shorten or end a trial already in progress for a business.
When a business enables automatic reloads for AI Chat or the AI Phone Receptionist, automatic reloads are off by default. The default maximum is one reload per billing period unless the business chooses a different finite maximum. Entry AI Phone is limited to one automatic reload per billing period; Standard follows the finite maximum shown in AI Settings. Each reload is charged at the price and quantity displayed in AI Settings. DetailSlate enforces the saved maximum before initiating further automatic reloads. AI Chat may be made uncapped only after the business owner separately confirms that choice; DetailSlate records that authorization. The AI Phone Receptionist requires a finite maximum. Spending-limit notices are provided as a configured maximum is approached or reached. A business may turn off automatic reloads at any time in AI Settings. These limits apply only to automatic reload purchases, not recurring subscription charges or applicable taxes. Any separate one-time reload option is available only where shown in AI Settings; AI Phone does not offer manual reload purchases.
5D. TEAM MEMBER SEATS AND PAYOUT ROUTING
A team-member seat added to a business account may only be used for a genuine employee or contractor of that business. Team-member seats may not be used to combine two or more unrelated businesses under a single DetailSlate account, and DetailSlate may treat such use as a violation of Section 9 (Acceptable Use). Each business has a single Stripe Connect account through DetailSlate. All customer payments for a business's bookings are paid out to that one account regardless of which team member performed the service — DetailSlate does not create separate payout accounts for individual team members or split a payment between them. Compensating team members for work performed (whether hourly, by commission, salary, or another arrangement) is solely the business's own responsibility, outside of DetailSlate.
5E. SECURITY DEPOSITS AND BUSINESS CANCELLATIONS
A business that requires a security deposit must disclose the deposit amount and the applicable cancellation and no-show policy for that service before the customer books. A customer cancellation or no-show is handled under the policy the business disclosed for the service, subject to applicable law.
If a business or its team member cancels a booking, DetailSlate automatically refunds the customer's full paid security deposit, regardless of the business's configured policy or how much time has passed since payment. The business may not keep the deposit for a booking it cancels.
DetailSlate records the selected cancellation reason, the business account and user who selected it, and the selection time. A business must accept this policy once before enabling security deposits. A service that already required a security deposit when this policy took effect may continue doing so; if the deposit is later disabled for that service, the business must accept this policy before enabling it again.
5F. Beta Partner Program
The Beta Partner Program is invitation-only and may include separate tracks for Workspace and optional features. The requirements and price for each track are shown in the beta experience. Each feature track has its own qualification period. The Workspace track and features selected when a business enrolls begin when its Workspace subscription is created. A feature enabled later begins its own qualification period when that feature is activated. To qualify, a participant must complete at least 60 days, including two consecutive 30-day billing periods, and meet the track-specific usage and other requirements shown in the beta experience no later than 90 days after that track begins. Only qualifying activity within that feature's period counts. If the requirements are not met by the deadline, that feature does not qualify for a beta graduate rate.
After DetailSlate reviews and approves a completed track and records its rate lock, the graduate monthly price shown for that feature becomes the locked price for that business and feature. The locked price remains in effect for as long as the business continues operating. It ends if the business permanently ceases operations. Leaving beta or later public price increases do not remove a recorded lock. A lock applies only to the feature and business for which it was granted and cannot be transferred to another business. Other features, team seats, and usage-based charges remain separate and are charged at their applicable rates.
A business participating in any active beta track may use the BNPL add-on without its monthly fee during beta. Graduating from at least one beta feature track makes BNPL permanently free for the operating lifetime of that business. If a business opts out before graduating from any track, the standard BNPL monthly price applies if BNPL remains enabled. BNPL remains subject to the eligibility, approval, repayment, and other terms displayed when it is used.
While a business is participating in an active beta track, its owner may email the DetailSlate founder at support@detailslate.com at any time with questions about using DetailSlate, workflow blockers, or feature ideas. The founder will personally respond within 12 hours of receiving the email, including outside normal business hours. This is an asynchronous email-response commitment, not live phone support or emergency assistance; a response does not guarantee that an issue will be resolved within 12 hours. Feature ideas are considered, but custom builds and delivery dates are not guaranteed.
5G. Beta testimonials
Some people who provide testimonials may participate in the DetailSlate beta program and may receive early access, free or discounted service, or a locked graduate rate. These benefits are material connections. When we publish a beta participant's testimonial, we will place a clear disclosure near it describing the participant's beta relationship and any applicable benefit. Participation or benefits are not conditioned on providing positive feedback. Testimonials describe individual experiences and do not guarantee the same results for others.
5H. Legal services
DetailSlate provides software and booking tools; it is not a law firm and does not provide legal advice, evaluate legal matters, recommend legal strategy, or represent clients. Booking a consultation through DetailSlate does not create an attorney-client relationship. Any attorney-client relationship must be established directly between the customer and the legal professional under their separate agreement. The legal professional, not DetailSlate, is responsible for legal advice, services, and outcomes.
5I. AI-assisted features
AI chat and phone features are automated tools. They may misunderstand a request, provide inaccurate or incomplete information, fail to respond, or be unavailable. They do not replace professional judgment or emergency services. Businesses are responsible for keeping the service, price, availability, policy, and other information supplied to their assistants accurate and current, and should review the results of bookings and other requested actions.
An AI assistant's statement alone does not establish that a booking, payment, cancellation, or reschedule succeeded. The status shown in the Service controls. A booking that requires a security deposit remains pending until successful payment is confirmed; when no deposit is required, the business's configured approval settings determine whether the booking is confirmed or awaiting review.
Before a live AI Phone Receptionist conversation proceeds, the caller is told that the assistant is automated and that the call may be recorded and processed by AI, and must affirmatively consent. If the caller declines or does not provide consent, the AI booking tools do not proceed and the available callback options are offered. A caller may separately choose to leave a recorded callback message; that message is not processed by the AI assistant.
A business may enable optional live call transfer by verifying a separate destination number and setting the hours when transfers are available. After consenting to the AI call, a caller who asks to speak with a person must confirm the transfer; Twilio then attempts to connect the live call to the business-verified destination during the configured hours. The recipient must also accept before the call connects. A transfer is not guaranteed; if it is unavailable, unanswered, or declined, the caller can use the available message or callback options. The transfer connects the caller's live audio only; DetailSlate does not send the recipient the call transcript or booking details through the transfer. A transfer does not itself create, change, or confirm an appointment.
DetailSlate may use an automated assistant to classify support tickets and prepare or send replies. If automated replies are enabled, an eligible response may be sent without prior human review. Automated responses may be inaccurate. You may reply in the ticket to request human follow-up; a reply to an automated response is routed for human review.
6. Payments, deposits, fees, and customer disputes
Payment processing, subscription billing, connected-account services, and payouts are provided by Stripe and are subject to Stripe’s terms and policies. Payments are processed securely by Stripe. DetailSlate does not store full payment-card information. Stripe may charge processing fees, require identity or business verification, delay or restrict funds, and control payout availability and timing.
An online security-deposit payment carries a $1.00 flat platform fee, and an online remaining-balance payment carries a $1.50 flat platform fee. Stripe processing fees are additional and are shown at checkout, together with who pays them. If a payment is refunded, the refund reflects any processing cost Stripe actually retains. When the business pays the processing fee, the business bears that retained cost up to the platform fee collected; DetailSlate absorbs any excess. When the customer pays the processing fee, the customer receives a refund of the full Checkout total and DetailSlate absorbs any processing cost Stripe does not return. Any processing-fee amount passed through to a customer is shown as its own itemized line before payment. A processing-fee passthrough is unavailable or subject to additional restrictions when the business's operating-state rule requires the business to absorb it; the business, not the customer, is responsible for configuring its lawful fee practice.
If a business cancels a booking with a successfully paid security deposit, DetailSlate initiates a refund for the full amount the customer paid in the deposit Checkout, including any platform fee or processing fee charged to the customer. The booking is not marked cancelled until Stripe confirms the required refund and any related processing-fee adjustment.
Security deposits are refundable during the window selected by the business and shown on the booking page and at checkout. The window begins after successful payment confirmation. After it closes, a security deposit becomes non-refundable unless applicable law or the business's disclosed policy requires otherwise. Section 5E requires a full refund when the business cancels a booking, regardless of the refund window.
Payments and security deposits collected for a business’s bookings belong to that business, subject to the fees and refund treatment stated above, processor rules, reversals, refunds, disputes, reserves, and applicable law. The business is responsible for its prices, services, taxes, customer communications, and disputes. DetailSlate does not promise that a customer will pay, that funds will be immediately available, or that a disputed payment will be recovered.
A chargeback, reversal, or payment dispute filed by a customer is handled through Stripe's dispute process. The business is responsible for responding to disputes with any evidence Stripe requests and bears the financial consequence of a lost dispute, including the disputed amount and any dispute fee charged by Stripe.
Stripe may withhold funds or place a reserve on a connected account in response to dispute activity, fraud risk, or its own risk assessment; DetailSlate does not control and is not responsible for Stripe's reserve or withholding decisions.
6A. Gift Cards and Package Deals
Gift cards and bundle/package deals ("Stored Value Products") purchased through DetailSlate are issued by, and redeemable exclusively at, the individual business from which they were purchased. DetailSlate is a platform that facilitates the transaction and is not the issuer of any Stored Value Product.
DetailSlate is not responsible for a business's fulfillment of, or liability arising from, any Stored Value Product, including if a business ceases operations or its account is suspended or terminated. All Stored Value Product purchases are final and non-refundable except where applicable law requires otherwise. Stored Value Products do not expire except where applicable law requires otherwise.
Businesses are solely responsible for compliance with applicable state laws regarding unredeemed balances, including unclaimed-property or escheatment obligations. Redemption codes are bearer credentials; DetailSlate is not responsible for value lost because a purchaser or recipient fails to safeguard a code. The issuing business can resend a code to the contact information provided at purchase.
Stored Value Products can be purchased and redeemed without creating a DetailSlate account. Without an account, DetailSlate's ability to assist with purchase history, delivery, and recovery is limited to information voluntarily provided at purchase.
6B. Recurring memberships
If a business offers a recurring membership plan, membership fees are billed automatically on the interval the business sets (e.g. monthly) until cancelled.
A client may cancel a membership at any time; cancellation stops future billing but does not refund the current paid cycle, and access to the cycle's included credits or discount continues through the end of that cycle. Whether unused credits roll over or expire at the end of a cycle is set by the business and disclosed at signup.
Membership fees are non-refundable once a billing cycle has started, except as required by law or the business's own stated policy.
7. Customer and business data
You retain responsibility for the customer, appointment, photo, vehicle, pet, and other client-record information you enter into DetailSlate. You represent that you have the rights and permissions needed to collect, upload, and use that information and to allow DetailSlate to process it to provide the Service.
You must handle customer data lawfully, provide any notices required by law, and avoid entering information that is unnecessary for the booking or business purpose. We do not sell customer data. Our privacy practices are described in the DetailSlate Privacy Policy.
As between DetailSlate and a business, the business is the controller (or "business" under applicable state privacy law) of its own customer records, and DetailSlate acts as a service provider/processor that processes that data solely to provide the Service and on the business's instructions.
If DetailSlate experiences a security incident that compromises customer data, we will notify affected businesses without unreasonable delay and in any event within the timeframe required by applicable law, so the business can meet its own notification obligations to its customers.
You should export your business data before closing your account. Once an account is closed, you have 30 days to request an export of your business data before DetailSlate deletes or de-identifies it, except for records we are required to retain by law (such as payment, tax, and dispute records) or that are needed for security, backup, or fraud-prevention purposes as described in the Privacy Policy.
8. Digital Waivers & Intake Forms
You retain ownership of photos, documents, waivers, signatures, vehicle-profile materials, before-and-after photos, and other content you upload to DetailSlate, subject to any rights of other people or entities in that content. You grant DetailSlate a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, transmit, back up, and otherwise process that content only as needed to operate, secure, maintain, and provide the Service.
A business is responsible for obtaining all notices, permissions, releases, and other consent required from its customers or other people before uploading or using their photos, documents, waivers, signatures, vehicle information, or other personal content on DetailSlate.
Digital waivers and intake forms are an optional feature that a business may enable, including forms customized or assigned per individual service. The business is solely responsible for the content, legal sufficiency, accuracy, and enforceability of every waiver, disclaimer, or intake form it creates, customizes, or uploads, including any preset template. DetailSlate does not review, draft, or guarantee the legal validity of form content. Businesses should consult a licensed attorney before relying on any form, including a preset, for legal protection.
Category-based preset templates, including templates for Auto Detailing, Hair & Barbering, Pet Grooming, and other service categories, are starting points provided for convenience only. They are not legal advice, and DetailSlate makes no representation that a preset is sufficient or appropriate for a particular business, service, customer, or jurisdiction.
To the fullest extent permitted by applicable law, signing through the digital signature feature is intended to have the same legal effect as a handwritten signature. Depending on the form and the information captured, a signature record may include a typed name, drawn signature, timestamp, and IP address. Electronic-signature laws, including the U.S. ESIGN Act and applicable state Uniform Electronic Transactions Act laws, may apply.
A business that uploads its own waiver or intake document is solely responsible for that document's accuracy, currency, permissions, and legal compliance. DetailSlate does not review or validate uploaded documents.
Signed forms, including attached photos and uploaded documents, are stored as part of the applicable booking record and are subject to DetailSlate's existing retention, export, restore, and privacy practices. Businesses are responsible for retaining signed forms for as long as required by the laws and record-keeping requirements applicable to their business and jurisdiction.
DetailSlate provides tools for collecting and storing acknowledgments and form materials, but does not guarantee that using this feature will protect a business from liability, disputes, claims, or other legal consequences. Businesses use the feature at their own risk and discretion.
9. Acceptable use
You may not use DetailSlate to break the law, misrepresent a business or service, harass or defraud a customer, violate another person’s privacy or intellectual-property rights, upload malicious code, interfere with the Service, bypass security controls, or access another account or business’s data.
You may not use DetailSlate to process unlawful transactions or provide services prohibited by applicable law or payment-processor rules.
10. Availability and changes
We work to keep DetailSlate available, but the Service is provided on an as-available basis and may be interrupted for maintenance, updates, provider outages, security events, or circumstances outside our control. Features and integrations may change or be discontinued.
11. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED BY THE COMPANY “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR SUITABLE FOR YOUR PARTICULAR BUSINESS, OR THAT ANY BOOKING, PAYMENT, TRANSACTIONAL MESSAGE, OR DATA EXPORT WILL OCCUR WITHOUT DELAY OR ERROR.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST REVENUE, CUSTOMERS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO THE COMPANY DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Nothing in these Terms excludes liability that cannot legally be excluded.
13. Suspension and termination
You may stop using DetailSlate or cancel your subscription at any time. We may suspend or terminate access for nonpayment, a violation of these Terms, fraud, misuse, security risk, or conduct that could harm users or the Service. We will provide notice when reasonably possible.
Upon termination of a business account, existing customer bookings and records remain available for 30 days for export as described in Section 7, after which they may be deleted or de-identified except where retention is required by law.
A business is responsible for notifying its own customers of upcoming appointments that may be affected by account closure; DetailSlate is not responsible for completing, rescheduling, or refunding a booking on behalf of a business that has closed its account.
Sections concerning payments, data responsibilities, intellectual property, disclaimers, limitations of liability, and dispute terms survive termination where applicable.
14. Intellectual property
DetailSlate L.L.C. owns or licenses DetailSlate and its software, design, names, logos, and content. We give you a limited, non-exclusive, non-transferable right to use the Service while your account is authorized and complies with these Terms.
You grant DetailSlate the limited rights needed to host, process, display, transmit, back up, and secure the content and data you submit so we can operate the Service.
15. Updates
We may update these Terms as the Service, law, or business changes. We will provide notice of material changes through the Service or another reasonable channel. Continued use after the effective date means you accept the updated Terms.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law principles, and DetailSlate L.L.C. is organized under the laws of that state.
Agreement to arbitrate. Except for disputes that qualify for small-claims court (see below) or claims for injunctive relief to protect intellectual property or confidential information, you and DetailSlate agree that any dispute arising out of or relating to these Terms or the Service will be resolved through binding, individual arbitration rather than in court, except as set out below.
Informal resolution first. Before starting an arbitration, you agree to first contact DetailSlate at legal@detailslate.com and describe the dispute, and both parties agree to attempt to resolve it informally for at least 30 days.
Class action waiver. You and DetailSlate agree that any arbitration or permitted court proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) may proceed in court rather than arbitration, and the rest of this section remains in effect.
Small-claims carve-out. Either party may instead bring an individual claim in small-claims court in the county where you reside or where DetailSlate is located, if the claim qualifies for that court's jurisdiction.
Venue for any court proceeding not subject to arbitration (such as a small-claims claim, or a claim excluded from arbitration above) will be the state or federal courts located in Indiana, and you consent to personal jurisdiction there.
17. Privacy, legal, and general contact
DetailSlate L.L.C. is the company responsible for these Terms. Formal legal and privacy requests should be sent to legal@detailslate.com. We aim to respond to privacy-related requests within 30 days of receipt (or sooner if required by applicable law). If we deny a request, we will explain why and, where applicable law provides an appeal right, tell you how to appeal that decision; appeals will be reviewed by someone who was not involved in the original decision, and we will respond to an appeal within 45 days.
General support questions can still go to support@detailslate.com.
18. General provisions
Entire agreement. These Terms, together with the Privacy Policy and any other policy referenced in them, are the entire agreement between you and DetailSlate regarding the Service and supersede any earlier agreements on that subject.
Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be interpreted to reflect its original intent as closely as permitted by law.
No waiver. DetailSlate's failure to enforce a provision of these Terms is not a waiver of its right to do so later.
Assignment. You may not assign or transfer these Terms or your account without DetailSlate's consent. DetailSlate may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force majeure. DetailSlate is not liable for delay or failure to perform caused by events beyond its reasonable control, including outages of third-party providers (such as Stripe, Clerk, Resend, Twilio, Google Calendar, or hosting infrastructure), natural disasters, or other circumstances outside our control.
Notices. DetailSlate may provide notices required under these Terms through the Service, to the email address on your account, or by posting on our website. You may send formal notices to DetailSlate at legal@detailslate.com.